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Privacy Policy

Last Updated: 27 October 2026

Please read this privacy policy carefully.

Details

CIRCOIL LTD ("Circoil", "we", "us", "our")

  • Registered address: 15 Gorsehayes, Ipswich, England, IP2 9AU
  • Phone: 01473 487108 (East Anglia) / 01482 935943 (North)
  • Email: hello@circoil.co.uk
  • Website: www.circoil.co.uk
  • Company Reg No: 15577395

We are committed to protecting your personal data and being transparent about how we use it. This policy explains what we collect, how we use it, and your rights when you use our website or contact us about our services (e.g., used cooking oil collection and recycling).

Information We Collect

We may collect and process the following categories of information:

Personal Information (you provide):

Name, business name, job title, address(es), email, phone number, enquiry details, and any other information you submit via website forms, email, phone, or other communications.

Service/Operational Information (where relevant):

Collection site details, access notes, preferred collection times, barrel details, and communications history (to arrange and complete collections).

Website Usage Data (collected automatically):

IP address, device and browser type, pages viewed, approximate location (derived from IP), referral source, and interactions with the site (via cookies and similar technologies).

How We Use Your Information

We use your data to:

  • respond to enquiries and provide requested information
  • arrange, manage, and deliver services (including collections)
  • improve our website, offerings, and customer experience
  • maintain internal records (including communications and service history)
  • comply with legal and regulatory obligations and handle disputes

Lawful Bases (UK GDPR)

Depending on the context, we rely on one or more of these lawful bases:

Legitimate interestsresponding to business enquiries, improving services, securing our systems.
Contract / steps to enter a contractarranging and delivering services you request.
Legal obligationcompliance (e.g., accounting/tax, regulatory, record-keeping).
Consentwhere required (e.g., certain cookies; optional marketing).

Data Sharing

We do not sell your personal data.

We may share data with trusted third parties only where necessary, such as:

  • IT and website hosting providers
  • email/communications providers
  • service partners/subcontractors (only if needed to fulfil a requested service)
  • professional advisers (legal/accounting) where appropriate
  • regulators/law enforcement where required by law

All third parties are expected to keep data secure and only use it for the agreed purpose.

Data Security

We use appropriate technical and organisational measures to protect your information. No online system is 100% secure, but we take reasonable steps to prevent unauthorised access, loss, misuse, or alteration.

Data Retention

We keep personal data only as long as necessary for the purposes above, including legal, accounting, or reporting requirements. Typical retention depends on the nature of the relationship (enquiry vs active client) and our legal obligations.

Your Rights

You may have the right to:

request access to your personal data
request correction of inaccurate or incomplete data
request deletion (where applicable)
object to or restrict certain processing
withdraw consent (where processing is based on consent)
request data portability (where applicable)

You can also complain to the Information Commissioner's Office (ICO) if you believe your data rights have been breached.

Marketing

If we send marketing, we will do so in line with applicable law. You can opt out at any time via the unsubscribe link (where provided) or by contacting us at hello@circoil.co.uk.

Cookies and analytics

We use PostHog, hosted in the EU, and Google Analytics to understand how people use our website and where booking problems happen.

Analytics cookies and session recordings are only used after you click Accept. PostHog recordings replay how pages are used, such as clicks and scrolling. Everything typed into forms is masked and is never recorded in those replays. We do not record network request or response bodies or headers. Booking details are not sent as analytics event properties.

Before you choose, or if you click Reject, we use anonymous cookieless counting instead. PostHog does not store analytics cookies, local or session storage, create person profiles or record sessions in this mode. Google receives denied-consent signals and may send cookieless measurement pings. This helps us count visits and bookings without a stored visitor identifier.

After Accept, PostHog can also show heatmaps, clicks and JavaScript errors to help us improve the site. A successful booking is marked with its booking reference, not your name, email, phone or postcode. Our own team can mark their device so we can filter team visits out of reports after consent.

Accept and Reject are both optional: you can use the site and book a collection either way. Change or withdraw your choice at any time using Cookie settings in the footer. Reject stops future recordings and removes analytics storage from this browser; it does not automatically delete data already collected. Contact us if you want to ask about deletion.

Local storage stays on your device, like a cookie, but usually has no automatic expiry. The table below covers the cookies and storage used by this website. Essential storage remembers your choice and keeps the booking retry feature working.

Cookies and browser storage used by Circoil
NameProviderPurposeHow long
circoil_cookie_consentCircoilEssential local storage: remembers Accept or Reject.Until you change your choice or clear browser storage.
circoil_pending_requestsCircoilEssential local storage: temporarily saves booking details so a failed request can be retried. This is not analytics.Until the request succeeds or you clear browser storage.
circoil_internal_teamCircoilLocal storage on team-marked devices only, used to exclude our own visits after consent.Until browser storage is cleared.
ph_*_posthogPostHog (EU)After Accept: analytics cookie and local storage for a browser identifier and analytics state.Cookie: up to 365 days, refreshed with use. Local storage: until Reject or cleared.
ph_* (session storage)PostHog (EU)After Accept: keeps analytics and recording session/window state.Until the tab/session ends, Reject or storage is cleared.
__ph_opt_in_out_*PostHog (EU)After Accept: local storage used by the analytics consent controls.Until Reject or browser storage is cleared.
_ga and _ga_*Google AnalyticsAfter Accept: distinguish browsers and maintain analytics session state.Up to 2 years, refreshed with use; removed on Reject.

Third-Party Links

Our website may include links to third-party sites. We are not responsible for their privacy practices and recommend reviewing their policies before providing personal data.

Changes to This Policy

We may update this policy from time to time. The "Last Updated" date at the top will reflect the current version.

Contact Information

If you have questions or want to exercise your rights, contact:

Phone01473 487108 (East Anglia)01482 935943 (North)
Emailhello@circoil.co.uk